General Studio & Class Protocol
Etiquette
- Arrive on time to class, your spot can be given away if you are MORE than 5 min late.
- It is your responsibility to “Check In” at kiosk BEFORE class, make sure to avoid any unnecessary fees.
- Grip Socks must be worn for class to promote cleanliness for yourself as well as our equipment
Class Cancellations
- 8 HR Cancellation to avoid fees
- Waitlists do NOT require active credits to reserve, but you WILL need active credits available when we are able to get you into class.
- Waitlists move often so make sure to put yourself on, you will likely get into class.
- If you are ADDED to a class LESS than 8 hours prior and cannot attend - JUST CANCEL, you will not be charged. If possible, send us an IN APP message through the INBOX so we can offer to another if possible.
- Late Cancel / less than 8 hours = Small fee + loss of class credit
- No Show = Current fee posted at studio + loss of class credit
Memberships
- 30 days necessary for any membership cancellation or status change.
- Membership Freezes available. TWO weeks max per calendar year. Min of 7 days, no more than 14 days. $25 charge per freeze no matter the length.
- Class credits are Use OR Lose - they are non transferable.
- We are firm on Class Package Expirations, please do not ask for extensions.
Class Packages
- Same rules apply as above for class attendance advice.
- Package expiration dates are firm, please do not ask for extensions.
Privates
- 24 hour cancellation must be given in order to retain session credit.
- Pre paid sessions are required in order to book/save time slots.
- Sessions are 50 min in length
- Each client is independently special and needs to have their own package.
